Frequently Asked Questions

Q. I’d like to be a vendor for Westrock Coffee. What is the process for getting connected with the proper team? We appreciate you thinkin
A. We appreciate you thinking of Westrock Coffee. It’s our company policy to initiate contracts with our vendors.

Q: How can I get sponsorship information to Westrock Coffee to sponsor me or my organization?
A. While Westrock Coffee often supports one-time donations, we do ask that you fill out the Donation and Sponsorship Request Form to see if you’re eligible.

Q:I’d like to see if Westrock Coffee can donate products for an auction, fundraiser, or event.
A: While Westrock Coffee often supports one-time donations, we do ask that you fill out the Donation and Sponsorship Request Form to see if you’re eligible.

Q: I’m doing research for a class. Can I interview an executive at Westrock Coffee?
A: All the information about Westrock Coffee that can be shared at this time is available on our website.

Q:I reached out to customer service and have not yet received a response. When can I expect to hear from Westrock Coffee?
A: If you submitted a form or sent an email regarding an issue and it’s been over five business days, please let us know by reaching out through our Contact Us page.

Q: Does Westrock Coffee offer tours at their facilities?
A: Westrock Coffee offers tours on a case-by-case basis and, currently, we are only offering tours to pre-determined customers and prospective customers. If you have any other questions about tours, please let us know by reaching out through our Contact Us page.

Q: What certifications does Westrock Coffee have on their products?
A: At Westrock Coffee we strive for quality in each of our products. As we work with our customers to determine the best fit for their brands, we offer products that may have one or multiple certifications listed on our Global Scale page.

Q: Planning to include Westrock Coffee in your next article, interview, or video?
A: Please contact communication@westrockcoffee.com.